Refund policy

Because each item is made in small batches, all sales are final and we’re unable to offer returns or exchanges. If your order arrives damaged or there’s an issue, please reach out and we’ll make it right.

You can reach me at salthouselaneinfo@gmail.com

Frequently asked questions

All of our candles are handmade by Nicole in East Providence, Rhode Island.

Soy wax burns cleaner and more evenly than traditional paraffin wax, producing less soot and helping keep your space cleaner. It’s made from renewable soybeans and contains no unnecessary additives, making it a simple, more natural choice for everyday use. Because it burns at a lower temperature, soy wax also helps your candle last longer and release fragrance gently over time.

For the cleanest, longest burn, allow the wax to melt fully across the surface during the first burn (about 2–3 hours). This helps prevent tunneling and keeps the candle burning evenly.

Before each use, trim the wick to about ¼ inch and keep the candle away from drafts. Avoid burning longer than 4 hours at a time, and always allow the wax to cool before relighting.

Proper care will help your candle burn more evenly and last longer.

We process orders quickly and typically ship within 1–3 business days. However on seasonal launches order processing may go up to 5 days due to the influx of orders. Delivery usually takes an additional 1–5 days depending on your location. Once your order is on its way, you’ll receive a shipping confirmation email with tracking information.

Yes! Local pickup is available. If you’re nearby, simply select the local pickup option at checkout. You’ll receive an email with pickup details once your order is ready.